Question 1

How do I book a free consult?

Accepted Answer

New patients will click on Patient Registration and fill out the information in the HIPAA compliant patient portal (PtEverywhere).  Once you are registered you will be able to navigate to the schedule screen in the patient portal or click on Book Appointment to schedule the free consult.  During the consult you will meet with a Doctor of Physical Therapy to ensure that telehealth will meet your medical needs.  If it is determined that in person care is necessary for your condition or if further testing is required prior to starting care we will assist with the coordination of care.

Question 2

How do I schedule an evaluation or treatment session?

Accepted Answer

To schedule an evaluation or treatment session: 1. Register as a new patient by clicking on Patient Registration and filling out the information in our HIPAA-compliant patient portal (PtEverywhere). 2. Once registered, navigate to the schedule in the patient portal or click Book Appointment to see available slots. 3. You can also call us at 207-696-3688 to schedule a free consult, evaluation, or treatment session. During the free consult, you'll meet with a therapist to determine if telehealth is right for you. After the consult, you can book a physical therapy evaluation through the patient portal, by clicking Book Appointment, or by calling us. The therapist will then recommend treatment length and frequency based on your condition and goals.

Question 3

Do I need a physicans referral to start physical therapy?

Accepted Answer

No, you can start right away! Maine, Massachusetts, Vermont and Florida are direct access states for physical therapy services.  This means that you are able to start physical therapy with or without a referral from a physician. The therapist will request authorization to communicate with your physician in order to coordinate your care throughout your course of treatment.
 
In Maine: if progress is not made within 30 days or if treatment is required beyond 120 days you will be referred to see your physician at that time.

In Florida:  if PT treatment is required beyond 30 days for a condition not previously assessed by a practitioner of record, the PT shall obtain a practitioner of record who will review and sign the plan.
 
In Maine, Massachusetts, and Florida: if the evaluating therapist finds that your condition is out of their scope of practice they will make referrals as needed throughout your course of treatment.

Question 4

Will I have the same therapist each visit?

Accepted Answer

Yes. Your inital evaluation and follow-up visits will be provided by the same therapist.

Question 5

What equipment do I need for a telehealth appointment?

Accepted Answer

You'll need a laptop, tablet, or smartphone with a forward-facing camera and audio capabilities. Ensure you have internet access to participate in real-time sessions.

Question 6

What should I wear for my physical therapy sessions?

Accepted Answer

Wear comfortable clothes and sneakers that allow you to move freely. This ensures you get the most out of your physical therapy sessions.

Question 7

Do you take my insurance for physical therapy services?

Accepted Answer

Mountain Range of Motion, LLC is NOW accepting Medicare for patients located in the state of Maine.  We are an out of network provider for all other insurances at this time. You may submit proof of services and payment to your insurance provider, but reimbursement is not guaranteed. Mountain Range of Motion, LLC will supply you with the paperwork for this purpose, but cannot submit billing to your insurance provider. All payments for our services must be made in full during booking or at the time of your appointment. We are able to accept payments by phone or through the patient portal by credit/debit cards or with an HSA (health savings account)/ FSA (flexible spending account) card.

Question 8

How do I book a wellness class or individual wellness appointment?

Accepted Answer

To Book Wellness Classes: Go to the "book classes" tab and click on the class you would like to book.  You can book these classes as part of the ski fitness package or individually. You can book a live online session up to 3 hours before the live class begins.

To Book individual wellness sessions or packages of individual wellness sessions:
Once you have registered as a new client you will receive an email with a link to PtEverywhere to login to the client portal and set up your password.  Once you are logged into the client portal you can book a session up to 24 hours in advance or call Mountain Range of Motion, LLC at 207-696-3688. To book an individual wellness appointment in the client portal go to SCHEDULE, select the individual appointment date/time you would like to book, and click the BOOK button on the left hand side of the page. Zoom invites will be sent to the email you provide 2-3 hours before the class time starts.  If this is your first session, please make sure to login to the client portal to sign and submit the waiver form in the documents section of the client portal prior to the start of class.  If you have not used Zoom on your device, you will need to download this prior to the start of the session (click join meeting and you will be prompted to download Zoom).

Frequently Asked Questions